100% satisfaction guarantee
If for any reason you are not 100% satisfied with your thread picture, we will take it back for one month free of charge and even pay the shipping costs for the return transport via DHL.
This also applies to individual motifs that have been specially made for you. (Nearly no one else offers this!)
Of course, this does not restrict your right of revocation and your statutory rights under § 437 ff. BGB.
If you are unsatisfied:
Please send us an e-mail in which you reply to the order confirmation. Then we have all your data ready immediately.
Or you can contact us via Whatsapp via the support chat. (button below left).
Or you write to us using the contact form .
No matter how: Our customer service will get back to you as soon as possible!
Our only request:
Please write to us before returning the item so that we can send you a free return label. And we would be very happy about a description of the problem so that we can produce even better thread images in the future!