100% satisfaction guarantee

If you are not 100% satisfied, we will take your picture back free of charge for one month.

This also applies to individual motifs that have been made especially for you.

This does not limit your right of withdrawal and your statutory rights according to § 437 ff. BGB.


1. You contact us. (e.g. by email, support chat or contact form )

2. We will contact you within 1 working day.

3. We will try to solve the problem together or send you a return label if you wish.

4. Once we have received the thread picture, we will arrange a refund of the entire purchase price to your originally chosen payment method within 2 working days.