Terms of service
General Terms and Conditions
§ 1 Scope
(1) These Terms apply to all contracts between you and WireStyle GmbH, Daimlerstr. 32, 76344 Eggenstein-Leopoldshafen, Germany (“we”) concluded via our online shop wirestyle.com, including the configurator configurator.wirestyle.com. For businesses, they also apply to orders placed by other means, e.g. by email.
(2) “Consumer” and “business” in these Terms have the meaning given in Sections 13 and 14 of the German Civil Code (BGB).
(3) Deviating terms of businesses only apply if we expressly agree to them.
§ 2 Subject matter
The subject matter is the goods offered in our online shop, in particular string art pictures as pre-made motifs or custom-made from your photo, and gift vouchers. The essential characteristics are set out in the product description or in the information and preview shown in the configurator.
§ 3 Conclusion of contract
(1) The presentation of products in our online shop and in the configurator is a binding offer to conclude a purchase contract on the stated terms.
(2) You place the desired products in the shopping cart, enter your details at checkout and select the shipping and payment method. With express payment methods, individual steps may take place in the payment window of the respective provider. Before submitting your order, you can check your details on the review page and correct them using the edit links shown there or your browser's back button, or cancel the process. By clicking the final order button you accept our offer, and the contract is concluded.
(3) For orders placed by businesses by email, the contract is concluded upon acceptance of our quotation or upon our order confirmation.
§ 4 Contract language, contract text
(1) The contract languages are German and English; the language in which you complete your order applies.
(2) We store the contract text. It is accessible to you via the order confirmation you receive by email after your order and in your customer account, if you have created one. You can view and save these Terms on this page at any time.
§ 5 Custom-made pictures
(1) A string art picture is an artistic interpretation of your photo. The preview shown in the configurator at the time of your order is decisive for its appearance.
(2) You warrant that you are entitled to use the uploaded photo, in particular that you hold the necessary rights and that persons depicted have consented. The photo must not violate applicable law or third-party rights.
(3) If a photo violates paragraph 2, we may refuse production and withdraw from the contract. In this case we will refund any payments already made in full.
(4) If third parties assert claims against us due to a violation of paragraph 2 for which you are responsible, you shall indemnify us against such claims, including reasonable legal defence costs.
§ 6 Prices and shipping costs
(1) All prices are final prices including statutory VAT.
(2) Shipping costs and surcharges for options are shown before you complete your order. An overview can be found on the Delivery time and shipping page.
(3) For deliveries to countries outside the European Union, customs duties, taxes and fees may apply. These are not included in the price and are payable by you.
§ 7 Payment
(1) The available payment methods are shown at checkout. For payment methods of third-party providers, their terms also apply.
(2) The purchase price is due upon conclusion of the contract. For payment in advance, please transfer the amount within 7 days to the account stated in the order confirmation.
§ 8 Delivery
(1) The delivery time or shipping date is stated before you complete your order (e.g. on the product page or in the configurator); the carrier's transit time is added to this. For payment in advance, the delivery time begins upon receipt of payment.
(2) We deliver to the countries listed on the Delivery time and shipping page.
§ 9 Retention of title
The goods remain our property until paid in full.
§ 10 Rights in respect of defects
(1) The statutory rights in respect of defects apply.
(2) In relation to businesses, the limitation period for claims for defects is one year from delivery; this does not apply to claims for damages under § 11 or in cases of fraudulent intent. We choose the type of subsequent performance. For merchants, Section 377 of the German Commercial Code (HGB) applies.
§ 11 Liability
(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee given.
(2) In the event of a slightly negligent breach of an essential contractual obligation – an obligation whose fulfilment is essential for the proper performance of the contract and on whose compliance you may regularly rely – our liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.
(3) These limitations of liability also apply in favour of our legal representatives and vicarious agents.
§ 12 Time-lapse video
If we offer a free time-lapse video of the production for an order, we will make it available for at least three years from delivery. After that, there is no entitlement to continued provision; it may end without notice.
§ 13 Gift vouchers
(1) Vouchers are valid until the end of the third year after the year of purchase.
(2) Vouchers can be redeemed at the checkout of our online shop. Any remaining balance stays valid until the voucher expires. Vouchers cannot be redeemed for cash.
(3) Vouchers are transferable. We may perform with discharging effect to the respective holder, unless we know or are grossly negligent in not knowing that the holder is not entitled.
§ 14 Right of withdrawal and satisfaction guarantee
(1) Consumers have a right of withdrawal in accordance with our withdrawal policy.
(2) In addition, we grant consumers the following 100% satisfaction guarantee:
- Guarantor: WireStyle GmbH, Daimlerstr. 32, 76344 Eggenstein-Leopoldshafen, Germany, email: support@wirestyle.de.
- Content: If you are not satisfied with a string art picture purchased from us, we will take it back and refund the purchase price including the cost of standard delivery. This also applies to pictures custom-made from your photo. No reason is required. The return is free of charge for you. We do not refund import charges (e.g. customs duties, import VAT) that you paid to authorities for deliveries outside the EU.
- Duration: One month from the day you received the picture.
- Territorial scope: All countries we deliver to.
- Requirement: The picture is returned to us complete and without damage beyond what results from normal inspection.
- How to claim: Contact us within the guarantee period by email at support@wirestyle.de or via the contact form on our website. You will receive a return label from us. Once the picture has arrived, we will refund the amount to your original payment method.
(3) In the event of defects, you have the statutory rights. Exercising them is free of charge, and they are not restricted by the guarantee.
§ 15 Final provisions
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this applies only insofar as it does not deprive them of the protection of mandatory provisions of the country of their habitual residence.
(2) If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Karlsruhe, Germany. We may also bring an action at your general place of jurisdiction.
(3) Should individual provisions be invalid, the remaining provisions shall remain valid.
(4) We are not willing to participate in dispute resolution proceedings before a consumer arbitration board.