Refund policy

Right of Withdrawal for Consumers

Withdrawal Policy

Right of withdrawal

You have the right to withdraw from this contract within one month without giving any reason.

The withdrawal period will expire after one month from the day

on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, if you ordered one or more goods in a single order and they are delivered together;
on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, if you ordered multiple goods in a single order and they are delivered separately;
of the conclusion of the contract, if you ordered only a gift voucher that is sent to you by email.

To exercise the right of withdrawal, you must inform us (WireStyle GmbH, Daimlerstr. 32, 76344 Eggenstein-Leopoldshafen, Germany, phone: +49 160 96652246, email: support@wirestyle.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://wirestyle.com/en/pages/widerruf-formular (“Withdraw from contract” button in the footer of our online shop). If you use this online function, we will send you without undue delay, on a durable medium (e.g. by email), an acknowledgement of receipt containing information on the content of the withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

– End of withdrawal policy –

Voluntary right of withdrawal for custom-made pictures

There is no statutory right of withdrawal for goods made to the consumer's specifications (Section 312g(2) No. 1 German Civil Code, BGB). Nevertheless, we voluntarily grant consumers a right of withdrawal for pictures custom-made from their photo on the terms of the withdrawal policy above.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To WireStyle GmbH, Daimlerstr. 32, 76344 Eggenstein-Leopoldshafen, Germany, email: support@wirestyle.de:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.