Delivery time and shipping

Production time

Standard production: approx. 7 working days

Express production: approx. 2 working days

The binding shipping date is calculated by the configurator when ordering and displayed on the order button: Open the configurator
This date changes when you activate express production!

Shipping date means that we will hand over your picture to DHL on this day at the latest. How long it takes DHL to deliver the picture depends on your address. We have no influence on that.

Vouchers

We send vouchers by email immediately after purchase. Therefore there are no shipping costs for this.

shipping costs and delivery time

Germany and EU

We ship to Germany and the entire EU as a trackable DHL package . The parcel delivery time with DHL is approx. 1 day within Germany and approx. 2-3 days to the EU.

Within Germany the shipping costs are 6.90 euros .
Within the EU the shipping costs are 14.90 euros .

rest of the world

Shipping to countries outside the EU takes place as a trackable DHL package according to the following price list:

Switzerland: 14.90 euros
United Kingdom: 26.90 euros
Norway: 29.90 euros
Iceland: 29.90 euros
USA: 47.90 euros
Costa Rica: 47.90 euros
United Arab Emirates: 62.90 euros
New Zealand: 71.90 euros

Other countries will follow soon. Please contact us if your desired country does not appear in the list.

For customs clearance, we attach the “Customs Contents Declaration C23” and the invoice in duplicate to the outside of the package. The export description for customs is: String-Art Picture, HS code 9701.99

The customs of the importing country may charge duties, taxes and fees upon import, which must be paid by the customer. The same applies to shipping service provider processing fees. We recommend asking the customs or tax authorities for details before ordering.

If you order more than 1 picture, we may have to split your pictures into several shipments. In this case, each shipment will be cleared individually. In this case we will cover the additional shipping costs.

Customs may delay the import process, we assume no responsibility for this.