Delivery time and shipping

All thread pictures are produced in 🇩🇪Germany and are shipped from 🇩🇪Germany.

Production time

Standard production: approx. 8 working days

Express production: approx. 3 working days

The binding shipping date is calculated by the configurator when ordering and displayed on the order button: Open the configurator
This date changes when you activate express production!

Shipping date means that we will hand over your picture to DHL on this day at the latest. How long it takes DHL to deliver the picture depends on your address. We have no influence on that.

Import / customs clearance

When shipping to countries outside the EU (European Union), customs duties may be charged upon import by the local customs authorities.

For customs clearance, we attach the “Customs Contents Declaration C23” specified by DHL and the invoice in duplicate to the outside of the package. The export description for customs is: String-Art Picture, HS code 9701.99

The customs of the importing country may charge duties, taxes and fees upon import, which must be paid by the customer. The same applies to shipping service provider processing fees. We recommend checking with your customs or tax authorities for details before ordering.

Customs may delay the import process, we assume no responsibility for this.

Package delivery time and shipping costs

Package runtime

🇩🇪 Germany: approx. 1 day
🇪🇺 European Union: approx. 2-4 days
🇺🇸 USA: approx. 1-2 weeks
🌎 Rest of the world: approx. 1-3 weeks

DHL offers an overview of shipping times for each country: Link to DHL
International parcels are sent as DHL Paket International Premium .
Delivery to countries outside the EU can be carried out by other parcel services. In the USA, for example, delivery is carried out by USPS.

Shipping

🇩🇪 Germany: 6.90 euros
🇪🇺 European Union: 14.90 euros
🇨🇭Switzerland: 14.90 euros
🇬🇧 United Kingdom: 26.90 euros
🇳🇴 Norway: 29.90 euros
🇮🇸 Iceland: 29.90 euros
🇺🇸 USA: 47.90 euros
🇨🇷 Costa Rica: 47.90 euros
🇰🇬 Kyrgyzstan: 47.90 euros
🇵🇭 Philippines: 47.90 euros
🇦🇪 United Arab Emirates: 62.90 euros
🇦🇺 Australia: 71.90 euros
🇳🇿 New Zealand: 71.90 euros

Please contact us if your desired country does not appear in the list.

Vouchers

We send vouchers by email immediately after purchase. Therefore, there are no shipping costs.